To provide effective customer service in today's competitive global market-place, enterprises are distributing their call processing centers over multiple regions & countries. Enterprises need reliable, high quality and cost-effective networking solutions to connect these call centers to their customer base. For service providers targeting enterprises, this provides an attractive opportunity to generate additional revenue streams. Quality of service is critical, while ensuring global reach and full connectivity between call center agents and end-customers being served by different types of networks. With proven interoperability with best-of-breed Call Center service platforms, industry-leading voice quality over both TDM & IP networks, multi-national signaling, and seamless any-to-any protocol interworking, the Veraz Call Center Services Application solution provides a highly flexible, carrier-grade solution for service providers & enterprises.
The Veraz solution is based on the ControlSwitch™ softswitch platform, the I-Gate 4000 family of media gateways, and best-of-breed, feature-rich Call processing Center service platforms from 3rd parties. The proven interoperability, based on open standards, between the ControlSwitch™ and Call Center servers enables Veraz to deliver a complete, pre-tested solution to service providers & enterprises.
The ControlSwitch™ enables full, global connectivity between call center agents and callers. This is enabled through its support for multi-national signaling variants of SS7, TDM access trunking interfaces such as PRI & CAS, and seamless any-to-any interworking between TDM signaling and IP protocols such as H.323 & SIP. Call center agents can be served by different types of TDM and IP-based CPE such as legacy PBX, IP-PBX and IP Phones, while answering calls originating from globally dispersed TDM or IP networks. Furthermore, the ControlSwitch™'s adaptable SS7 signaling framework enables rapid entry into new regions and lowers costs via support for multi-country originations & terminations. The ControlSwitch™'s in-switch Toll Free service capability enables cost-effective support for Toll Free calls from multiple countries.
By leveraging advanced in-house DSP technology, the I-Gate 4000 series of media gateways deliver the highest quality voice over both TDM and IP networks, along with substantial bandwidth savings via compression. This allows service providers to deliver cost-effective IP-based Call Center services, while ensuring the high quality of service demanded by their business customers.
Being IP-based, the Veraz solution allows the Call Center service platform to be hosted at a central location on the IP network, while delivering services to multiple regions & countries. This results in significant cost-savings compared to traditional TDM solutions. The cost-effectiveness is further enhanced compared to "packet-switch-in-a-box" solutions by the fully distributed, modular architecture of the ControlSwitch™, which enables expansion to new regions with the addition of just the components required for that location.
PRINT THIS DIAGRAM
Delivery of Call Center services over the widest possible global footprint will full connectivity between diverse call agent and caller end-points- Uncompromising toll-quality voice coupled with optimal bandwidth efficiency over both TDM & IP networks
- Highly cost-effective IP-based solution compared to traditional TDM and "packet-switch-in-a-box" alternatives
- Cost-effective multi-country origination/termination and multi-country Toll Free calls via support for multi-national signaling and in-switch Toll Free services
- Choice of best-of-breed Call Center servers that deliver a rich
set of easily customizable features
